Frequently Asked Questions
Q. I have never done Reformer Pilates before, so what type of class should I start with?
A. Ideally all new clients buy the "STARTER PACK". This pack includes a 30 minute Private Session and 3 additional Group Classes for $99. This is the perfect start at Active Pilates. If you feel confident to jump straight into a class at Active Pilates , then we recommend our Clients to book into a 'Flow' Class for their first class. These classes are great to familiarise yourself with the Reformer while learning correct and safe techniques. If you have had an injury or a problem area, the 'Slow & Stretch' is ideal.
If you are experienced in Reformer but it's your first time at Active Pilates, then we recommend our
Introductory Offer of 2 Classes for $25
Q. What are the main health benefits of Reformer Pilates?
A. Reformer Pilates is a great way to learn how to build core strength for everyday life. Reformer Pilates exercise allows us to improve posture & general fitness, relieve hip and back pain, aswell as increase flexibility. Our Reformers are spring loaded which allows clients to choose their appropriate setting to minimise impact on joints. Our small Group Classes of up to 9 allow our Instructors the opportunity to oversee all clients throughout the sessions to improve technique and to make sure all exercises are completed safely & correctly. (Please click HERE for more information on the benefits of Reformer Pilates.)
Q. What do I need to know for my first class?
A. Please arrive 10 minutes early for your first class. This will allow you time to fill in your 'Health Form', meet your Instructor, familiarise yourself with the Studio, get changed (if needed), and place your belongings in our pigeon holes. Your Instructor will give you a rundown on the Reformer. PLEASE NOTE: If you are late to your first class, you may not be able to participate in that class for safety reasons.
Q. What do I wear to a Reformer Pilates Class?
A. We recommend wearing clothing you are comfortable exercising in such as active Wear and Gym gear. This would include tights, leggings, shorts, and either a t-shirt or singlet. ALL clients must wear socks when on the Reformers for good hygiene. (We also sell special grippy socks known as 'Toesox' in the Studio).
Q. Where is Active Pilates & Sports Therapy located?
A. Our address is Shop 9/5 Bungan Street in Mona Vale. Our Studio is 3 shops down from Pattison's Coffee Shop, right next door to Paddock & Vine Wine Bar. (Our entrance is next to the roundabout on the corner of Bungan Street & Pittwater Road).
Q. Where can I park?
A. Woolworths Carpark in Mona Vale is ideal as it has 3 hours FREE parking, and is only 1 minute walk from our Studio. The next best options are the other council carparks in Mona Vale which offer 2-3 hour FREE parking. We do not recommend the 1 hour parking spots on Bungan Street and Pittwater Road as the Rangers are very active and it is highly likely you may get a fine as you will be there for more than an hour, and no one likes coming back to their car and seeing a parking ticket!!
Q. What if I have an injury / condition / problem area?
A. Please make sure that you fill in our 'Health Form" before you begin your first class, and always notify your Instructor of any injuries or condition. Our Instructors can modify certain exercises to suit your needs. Ideally the 'Slow & Stretch' class is the perfect option to start with when you have an injury etc. These classes are run at a much slower pace allowing the Instructor time to make sure all exercises are completed correctly. If you have any questions please do not hesitate to Contact Us.
Q. How much does it cost?
A. We offer an Introductory Offer to new clients of 2 Classes for $25 (Buy Now) . If you decide you love Reformer Plates (be warned: it is highly addictive!) we have a ranging of pricing options ranging from a variety of Passes to 3 Month Memberships. (Click HERE for our Price List).
Q. Will I be locked into a Contract/ Membership with hidden fees with my first class?
A. No! If you purchase an Introductory Offer, a Casual Pass or one of our 5,10, 20, 0r 50 Passes, there is no hidden extra fees or commitment. Our Passes do have expiry dates, but please always call us if you need an extension due to injury, holidays etc. (If you cancel your Class within 12 hours you will unfortunately lose that class, but please call us if it is due to injury or illness).
Q. Are there any extra costs with the 3 Month Membership & the 30 Day Unlimited Pass?
A. If you decide to purchase our 3 Month Membership with Unlimited classes, you just pay the $59 a week for 13 weeks by direct debit or Upfront (NO Joining Fee).
(PLEASE read our 12 Hour Late Cancellation Policy for the 3 Month Membership & the 30 Day Unlimited Pass, which incurs a $10 automatic charge. We encourage all clients to cancel their class at least 12 hours prior if they believe they won't be able to make it. This allows clients on the Waitlist to be added to the class and notified to benefit everyone. As always, please email or call us if you need to Late Cancel due to injury or illness).
Q. How many times a week should I attend?
A. This is different for everyone. We generally recommend 2-3 times a week to feel and see the benefits of Reformer Pilates. However, some clients find if they come once a week they still feel the benefits and take all their knowledge into other activities they love doing eg, golf, tennis, swimming, surfing, running etc.
Q. Can I get changed at the Studio and is their bathroom facilities?
A. Yes, there are bathrooms at the Studio you can get changed in. If our Treatment Room is not being used by our Therapists, you are more than welcome to get changed in there.
Q. I am pregnant, can I still do Reformer Pilates?
A. Yes you can. As long as you have had prior experience with Pilates before your pregnancy. You can still attend our 'Beginner Flow' Classes for the 1st Trimester (First 12 weeks). For your 2nd and 3rd Trimester you can then join our 'Slow & Stretch' Class. Our Instructors can modify exercises to keep you safe and comfortable throughout your pregnancy.
*PLEASE NOTE: For your safety during your pregnancy, 'Challenge' Classes are NOT permitted.)
Q. What if I need to cancel my class?
A. We have a 12 Hour Late Cancellation Policy to enable Waitlisted Clients an opportunity to be added to the Class. If you Late Cancel on a 3 Month Membership or a 30 Day Unlimited Pass, this will incur a $10 charge. If you Late Cancel on all other Passes, you will unfortunately lose that class. (As always, please call or email us if you need to late cancel due to injury or illness).
Q. Can I book a Private 1 on 1 Class or a Semi Private Class?
A. Yes of course! You can book a Private One on One Class or a Semi Private Class online or though the Mindbody App on your Phone.
Choose your Instructor, Time, Day for your convenience. If you book a Semi-Private Class you can split the cost! Ps Only 1 Client books a Semi-private Class, the other friends/family attending split the cost with the Client that booked the Class. Always call us on 99971493 if you have any questions.
1-5 Clients: $100 I 6-9 Clients : $150
Q. Can I claim my Reformer Pilates through my Health Fund?
A. Our Reformer Pilates Classes are NOT 'Clinical Pilates', they are considered Group Exercise Classes. Some Health Funds will cover a portion of the payment through your 'Extras' cover so it will depend on your individual Health Cover.
Q. Do I need to be fit or flexible to do Reformer Pilates?
A. Absolutely not! There are classes to suit everyone and the majority of our clients love Reformer Pilates to gain more flexibility, improve posture and to gain more fitness. We always recommend the 'Beginner Flow' or 'Slow & Stretch' Class for your very first session, but please email or call us on 99971493 if you have any more questions.
Q. Can I find out more information on my Instructor?
A. Yes you can! Click HERE to visit our Instructor Profile Page, and learn how our wonderful Instructors discovered the world of Reformer Pilates!